Returns & Refunds
All sales final. Contact firstname.lastname@example.org and we will try to rectify the situation.
- You can cancel your order within 14 days of placing your order.
- You can return your order within 14 days after receiving your goods.
All cancellations will be deducted with 10% of purchase to cover the fee of refunding.
Note for returns:
We only accept returns if the record is still intact, which means the record should still be shrinkwrapped and in the condition of a new record.
When you choose to return a record for whatever reason, we will not be paying for return-postage and we will not be refunding the shipping cost from when you placed your order, only for the product.
If the above applies to your situation, please send us an e-mail on: email@example.com and please add your order number to your e-mail also.
How Long Does Shipping Take?
PLEASE BE PATIENT AND CHECK EMAILS 1ST BEFORE CONTACTING US
Shipping for Cd's, Cassettes and Other Merch usual ships withing 21 Business Days
Pre-Order will always have a estimated date for shipping.
Vinyl shipping will take anywhere from 6-8 months depending on a few factors.
Can I Track My Order?
US purchases all have tracking #'s and will be provided. If you don't get a tracking and want one. Please email firstname.lastname@example.org and Subject line "Tracking Request".
International orders some depending on the country will have tracking available.
Can I Combine Orders?
We always ship out orders soon as we get them. Sometimes we get multiple orders and sometimes orders may rollover into another release. In any case, if its 2 orders pending and we can combine we will. Refunding shipping cost is not something we will do just because of how the orders are processed and that can become alot of work. If you have 2 orders and they ship together reach out and we will offer a discount code for a future purchase. If you have mulitple orders pending feel free to reach out and we will make a note to combine orders and then we will give a discount code.
My Order Was Damaged! What Do I?
Send us pictures of the damaged orders, we will do our best to replace the item. CD's & Cassettes rarely get damaged. Like never with our packaging. But vinyl records will ALWAYS have a tough road with these delivery services. A vinyl record has to be really damaged for us to give a store credit or replace. Seam splits & minor bends or nicks doesnt warrant that. You can always request the records to be sent outside of the jacket if you fear damage. We pretty good at packaging but again somethings be out of our control.